Thanks for buying stuff, buddy! You’re going to love it! But if you decide at the last minute that you don’t want it (hard to believe), then you should check out our return policy. Please read the following policies regarding product returns, exchanges and refunds carefully:
- Return Policy: You may return unopened products (or items containing a reasonable amount of the unused product), in original packaging within 60 days from the date on which the order was placed, for a refund of the purchase price. Only unopened or minimally used items that are in the original packaging may be returned for a refund. If you have any questions about whether your opened product qualifies for return or refund, please contact a customer service representative at Info@TREhouse.com or give us a call at 855-873-5633, and we’ll be happy to help. We’re also charming, so it’ll be a fun call.
- Return Processing: For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges).You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable. Bummer, we know … but fair is fair! Love you!
- Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged, and exchanges are only for exact items purchased, unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged, which is determined to be the cause of the defect, there will be a 25% restocking fee applied.
- Exchange Policy: You may be able expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your cost and once the unwanted item(s) has returned to us, we will refund you for the item(s), excluding shipping charges. Please check with your customer service agent before placing your new order.
Warranty Info:
- Disposable Vape Pens Warranty: Exchanges may only be made within 14 days after package is originally received, based on tracking delivery date. Please contact us immediately within 14 days to report a defective pen.
How to Request a Return/Exchange/Refund:
- Go to “My Account” https://trehouse.com/my-account/
- Click “Order Return”
- Select the product you would like to return
- Answer the questions on the dropdown menu regarding why you are returning your product
- Click “Next”
- Choose how you would like to return your product
- Review your return and click “Submit”
- Follow the instructions to print your return label, pack up your product, and drop off your package.
Refunds
If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.
Refunds will be processed within 2 to 5 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.
Please be advised that usually refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.