Veronica - Customer Service Manager
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Recent activity by Veronica - Customer Service Manager-
Can I Make Changes to the items in my order?
We’re really sorry, but once an order is placed, we’re unable to add or remove items from your order. If your order was placed within the last 15 minutes, please give us a call at 855-873-5633 as w...
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Do you give away samples?
While you can’t simply call in and get a free sample of one of our fabbo products, you can sign up for our email list and get a heads-up on every “free sample with purchase” special. We do this eve...
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Are free gifts and samples subject to state shipping restrictions?
We wish that we could share our dank goodies with everyone. Unfortunately, some states restrict what we can and cannot send to your address. If you’re not sure what the laws are in your area, check...
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How do I remove a free gift or sample from my cart?
To remove a sample or free gift from your order, simply click the “x” to the right of the item in your cart. It works exactly as if you added an extra item to your cart and wanted to remove it.
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How Do the 3.5 Gram Vape Pens Work?
Our new 3.5g pens work a little differently from the old pens. You can start by locating the button on the side of the pen. After that, it’s easy-peasy. You can View the Video Below for reference ...
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How does Subscribe & Save work?
How does Subscribe & Save work? Simply opt for “Subscribe & Save” on your product page and get 25% off your first order—and every renewal shipment! Plus, as a TRĒ House subscriber, you’ll also get ...
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Where can I find the Lab Report for my Product?
Our products have been authenticated by reputable 3rd party laboratories You can find the Lab Reports by visiting this link.
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Do I need a medical marijuana card to order these products?
TRe House products are hemp derived and are in compliance with the 2018 US Farm Bill. We can ship to most states within the United States however, some states have restrictions. Please visit thi...
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Will my order be shipped discreetly?
The labeling on our packaging is discreet and does not display the name of our company anywhere on the outside of it. Packages are often sent in plain brown shipping boxes or yellow padded envelope...
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How do I know when I need to recharge my vape pen?
Our Vape Pens are fully charged when you receive them. When your vape pen is low on battery, you will start to see the light at the bottom of your pen blink 3 times and the pen also may stop produ...