Veronica - Customer Service Manager
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Recent activity by Veronica - Customer Service Manager-
How do I cancel my subscription?
You can easily manage your subscription by visiting your My Account page. Just look for the Subscriptions section. Under Actions, you can select cancel, or skip payment. Once your subscript...
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Are the Magic Mushroom chocolates Vegan/Nut Free?
These chocolates are not Vegan, our Magic Mushroom Chocolate Bars do contain dairy. While we do not add nuts to our Magic Mushroom Chocolate Bars, they are manufactured on equipment that processes ...
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There's an item missing from my shipment.
It is extremely rare for an item to be missing from a shipment, so be sure to check your package thoroughly. Our products are pretty small, so it’s easy to drop or misplace the item when you open y...
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There’s a charge on my card, but I didn’t receive an order confirmation email.
When an order is placed, we automatically send a confirmation with the purchased items and order number to the email provided. If you don’t see this email in your inbox, check your junk and spam fo...
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My Subscription order has a Free Gift with purchase, will I be charged for the item on my renewal?
If you've made a purchase for a subscription product on a day we are running a free gift with purchase, you will receive your free gift with the purchase, but it will not be included on your renewa...
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How much chocolate should I eat?
If you’re just beginning your shroom adventures or looking for a chill microdose, one chocolate square is perfect. Need a little more oomph? Four mushroom chocolate squares are ideal for those choc...
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How do I track my order?
Tracking your order is a breeze! Once we’ve received your order, we’ll send you a confirmation email. When your order has shipped, we’ll send you another email with a tracking number that can be u...
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How can I cancel an order?
Unfortunately, we cannot guarantee that we will be able to cancel your order. Our Team is available Mon-Fri 8am-5pm PST. Please submit a ticket by emailing us at info@trehouse.com or give us a call...
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How quickly does this product ship during warm-weather months?
We strive to ensure that you receive your chocolates in perfect condition. During warm-weather months, we take extra precautions and have provided complementary ice packs to prevent melting. Order...
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I placed an order, but I can't see it on my dashboard
No worries! Your order is likely being processed. Our team is lightning fast and sometimes technology needs time to catch up. It’s always helpful to check your “orders tab” to see if your order is ...