Veronica - Customer Service Manager
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Recent activity by Veronica - Customer Service Manager-
Which locations can you ship to?
To purchase from TRĒ House, you must be 21 years of age or older. All online orders require either age verification via AgeChecker (free!) at the time of checkout or Adult Signature Service ($7 fee...
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A product is out of stock. When can I order it?
If you’re interested in ordering a product that’s currently out of stock, all you have to do is join the waitlist we provide for the product! Once that baby’s back in stock, we’ll shoot you an emai...
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Can I make changes to my payment method for my subscription?
You can easily manage your subscription by visiting your My Account page. Just look for the Subscriptions section. Under Actions, you can select change payment to edit, remove or modify your p...
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Do mushroom products contain THC or show up on a drug test?
There isn't anything in our mushroom products that will make you fail a drug test. They do not contain THC, although we do carry a variety of different THC products on our website, our mushroom pro...
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Why has TRĒ House reached out about an invalid address?
If we’re alerted to an invalid address, we’ll reach out to you to see if any parts of the address are inaccurate and make sure we have a valid shipping address. This helps to ensure that you don’t ...
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How do I see what’s in my cart?
There is a cute lil’ shopping cart in the upper right-hand corner of trehouse.com. All you have to do is click on the shopping cart icon and a window will pop up and show you the quantity, prices, ...
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Am I able to make a one time purchase?
If you sign up, you get get 25% off every order — and FREE shipping! Plus, you're in control! Skip, pause, or cancel whenever you feel like it. If you prefer a one-time splurge, no problem! Just cl...
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How long does the Magic Mushroom chocolate take to kick in?
One or more pieces of shroom chocolate can take an hour or more to kick in, depending on what you’ve eaten that day and other bioavailability factors, like height, weight, and body composition. If ...
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My tracking number says “delivered,” but I haven’t received my package.
Sometimes, people steal packages. That’s why Glitterbombs exist. If you suspect your package has been lost or stolen, please contact your local mail carrier ASAP for more info. Sometimes packages a...
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Why did I get an email stating I still have items in my cart after ordering?
Cookies! No, not the delicious kind—the internet kind, which are helpful but inedible. If you shopped on our site from multiple browsers or tabs, our system probably read it as two identical, but s...