Veronica - Customer Service Manager
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Recent activity by Veronica - Customer Service Manager-
Why is my Order on "Hold"?
If you notice that the status of your order is currently on "hold," it generally means that our team is looking into the details and your order is not yet processing. Please allow some time for ou...
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Can I change the frequency on my subscription?
You can easily manage how often you'd like to receive your subscription by visiting your My Account page. Just look for the Subscriptions section.Under Subscriptions, you can select Edit on the pro...
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How many mg of the proprietary blend are in each product?
Syrup 50mg per bottle, each bottle contains 23 servings. Gummies 2mg of the blend per gummy. Each bag contains 15 gummies Chocolate Bars 1.5mg of the blend. Each bar contains 15 squares
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Why can't I see my saved payment method at checkout?
Payment methods can only be saved for Subscription Orders. For a faster checkout experience, you can log in or sign up for Shop Pay, which saves your payment method. To assign a payment method fo...
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Which locations can you ship to?
To purchase from TRĒ House, you must be 21 years of age or older. All online orders require either age verification via AgeChecker (free!) at the time of checkout or Adult Signature Service ($7 fee...
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A product is out of stock. When can I order it?
If you’re interested in ordering a product that’s currently out of stock, all you have to do is join the waitlist we provide for the product! Once that baby’s back in stock, we’ll shoot you an emai...
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Am I able to add, remove or modify the items in my subscription?
Yes, under Subscriptions within your account, you can modify the items in your subscription by selecting the Edit option. To CHANGE or SWAP the items for a different product, select Edit, then s...
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Do mushroom products contain THC or show up on a drug test?
There isn't anything in our mushroom products that will make you fail a drug test. They do not contain THC, although we do carry a variety of different THC products on our website, our mushroom pro...
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Why has TRĒ House reached out about an invalid address?
If we’re alerted to an invalid address, we’ll reach out to you to see if any parts of the address are inaccurate and make sure we have a valid shipping address. This helps to ensure that you don’t ...
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How do I see what’s in my cart?
There is a cute lil’ shopping cart in the upper right-hand corner of trehouse.com. All you have to do is click on the shopping cart icon and a window will pop up and show you the quantity, prices, ...