Veronica - Customer Service Manager

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Recent activity by Veronica - Customer Service Manager Recent activity Votes
  • How long will my order take to arrive?

    We strive to get our orders shipped as fast as possible and can often ship same-day. That being said, we ask that you allow 24–48 hours (not including weekends or holidays) to be processed and ship...

  • Which locations can you ship to?

    Due to legal restrictions, we can’t ship our products to all states. They’re way too dank!The cannabinoids we use in our products might be legal in your state, but it’s important to be aware of loc...

  • TRĒ House Order Processing Time

    At TRĒ House, we’re all about fast order processing. We strive to pack all orders received by 2PM CT. the same day they’re received (Mon–Fri, not including major holidays). Though we have the best ...

  • Will you charge sales tax on my order?

    At the moment, we’re only applying sales tax to chēēfērs in California and Texas. But keep those glazed eyes peeled. This list may be updated with new regulations & laws per state.

  • Where will my order be shipped from?

    Your order will be shipped from our facility in the central United States.

  • How do I track my order?

    Tracking your order is a breeze! Once we’ve received your order, we’ll send you a confirmation email. When your order has shipped, we’ll send you another email with a tracking number that can be u...

  • Where can I find the Lab Report for my Product?

    Our products have been authenticated by reputable 3rd party laboratories   You can find the Lab Reports by visiting this link.

  • Do I need a medical marijuana card to order these products?

    TRe House products are hemp derived and are in compliance with the 2018 US Farm Bill. We can ship to most states within the United States however, some states have restrictions.    Please visit thi...

  • What is Age Checker?

    We want your TRĒ House shopping experience to be as chill as our THC goodies. So, we’ve made it as easy as possible to verify your age, so that you can legally purchase our epically elevated produc...

  • Will my order be shipped discreetly?

    The labeling on our packaging is discreet and does not display the name of our company anywhere on the outside of it. Packages are often sent in plain brown shipping boxes or yellow padded envelope...